School of Dental Medicine

Insurance & Billing

Tufts University School of Dental Medicine (TUSDM) Revenue Cycle Operations claims support team is available to help with claims-related questions at 617-636-6986, Monday through Friday, from 8:00 a.m. to 4:30 p.m. 

Call the RCO Claims Support Team at 617-636-6986

Payment Methods

Payment is due at the time of the appointment. This includes co-payments, co-insurances, or full payment for patients without insurance. Our clinics accept the following payment methods. 

  • Credit card (Visa, Mastercard, and Discover)
  • Personal checks (with valid photo I.D.)
  • Flexible spending accounts
  • Patient financing is offered through through LendingClub
  • Online payment

Note: Effective July 1, 2025, we no longer accept cash payments.

In-Network Dental Insurance

It is your responsibility to understand your dental insurance benefits. Coverage and accepted insurance plans can vary by provider and individual policy. You are responsible for any remaining balances after the claim has processed and finalized. A statement will be provided showing any outstanding balances.

Most TUSDM Clinics* accept the following dental insurances:

*Except Oral Medicine and the Craniofacial Pain Center that bill medical insurance. See the "Medical Insurance" section below.

Comprehensive Care Clinic accepts the following insurance:

Out-of-Network Insurance

If you have a different insurance plan than those listed above, you still can receive services at TUSDM. You must pay in full at the time of the appointment and then file for reimbursement from your insurance company. We provide a standard dental claim form, listing the treatments that were provided, and the payment received. Then, you can submit the dental claim form to the insurance company. Patients can then work directly with their insurance company to receive reimbursement as allowed under their coverage.

Medical Insurance

Although most medical insurance plans do not cover dental care, the following clinics do bill medical insurance. Please contact the clinic directly for more details about medical insurance billing. 

Please contact the clinic directly for more details about medical insurance billing. 

Frequently Asked Questions

  • Our Teaching Clinic fees are as much as 50 percent less than many private practices in the Boston area, depending on the treatment type and clinic. Our lowest fees are found in our Comprehensive Care Clinic.

    Our Faculty Practice, which is not a teaching clinic, provides care at rates comparable to private practices.

  • We are committed to affordable dental care, but we do not provide free care or low-income assistance because we are a teaching facility, and our fees are already up to 50 percent less than a private practice. We offer payment plans through LendingClub.

  • All patients are required to pay for treatment at the time of your appointment. This includes any co-payments and/or deductibles for insurance patients. In the event of an overpayment, we will credit your account or return your payment.

  • Refunds are normally processed within three to four weeks.

  • Patients with dental insurance plans that are not accepted at TUSDM are classified as “self-pay” patients. Upon completion of each dental procedure, and after you have made payment in full, we will provide you a claim form which you can submit to your insurance provider for reimbursement.

  • Treatment plans are unique to the individual and can vary. Your provider will explain the costs prior to your treatment. You can find out more about how we compare to others in our Price Comparison Guide.