Tufts University School of Dental Medicine (TUSDM) Revenue Cycle Operations claims support team is available to help with claims-related questions at 617-636-6986, Monday through Friday, from 8:00 a.m. to 4:30 p.m.
Payment Methods
Payment is due at the time of the appointment. This includes co-payments, co-insurances, or full payment for patients without insurance. Our clinics accept the following payment methods.
- Credit card (Visa, Mastercard, and Discover)
- Personal checks (with valid photo I.D.)
- Flexible spending accounts
- Patient financing is offered through Happen Bank (formerly Lending Club). Read the brochure.
- Online payment
In-Network Dental Insurance
It is your responsibility to understand your dental insurance benefits. Coverage and accepted insurance plans can vary by provider and individual policy. You are responsible for any remaining balances after the claim has processed and finalized. A statement will be provided showing any outstanding balances.
Most TUSDM Clinics* accept the following dental insurances:
*Except Oral Medicine and the Craniofacial Pain Center that bill medical insurance. See the "Medical Insurance" section below.
Comprehensive Care Clinic accepts the following insurance:
Out-of-Network Insurance
If you have a different insurance plan than those listed above, you still can receive services at TUSDM. You must pay in full at the time of the appointment and then file for reimbursement from your insurance company. We provide a standard dental claim form, listing the treatments that were provided, and the payment received. Then, you can submit the dental claim form to the insurance company. Patients can then work directly with their insurance company to receive reimbursement as allowed under their coverage.
Come to the school. They have good prices. They will work with your insurance. They help you find a way.
Medical Insurance
Although most medical insurance plans do not cover dental care, the following clinics do bill medical insurance. Please contact the clinic directly for more details about medical insurance billing.
- Oral Medicine
- Craniofacial Pain Center
- Oral and Maxillofacial Surgery (Faculty providers performing specific procedures only)
Please contact the clinic directly for more details about medical insurance billing.
Frequently Asked Questions
Our Teaching Clinic fees are a fraction of a cost of private practices in the Boston area, depending on the treatment type and clinic. Our lowest fees are found in our Comprehensive Care Clinic.
Our Faculty Practice, which is not a teaching clinic, provides care at rates comparable to private practices.
We are unable to offer free care. As a teaching facility, we are committed to offering dental care at lower cost than a typical private practice. We offer self-pay options, and payment plans through Happen Bank (formerly Lending Club). Read the brochure.
All patients are required to pay for treatment at the time of your appointment. This includes any co-payments and/or deductibles for insurance patients. In the event of an overpayment, we will credit your account or return your payment.
Refunds are normally processed within three to four weeks.
Patients with dental insurance plans that are not accepted at TUSDM are classified as “self-pay” patients. Upon completion of each dental procedure, and after you have made payment in full, we will provide you a claim form which you can submit to your insurance provider for reimbursement.
Treatment plans are unique to the individual and can vary. Your provider will explain the costs prior to your treatment. Learn more about our commitment to affordability.