Statement of Patient Rights & Responsibilities

As a patient you have certain rights:

  • A written copy of your rights
  • Confidentiality of all your records (Notice of Privacy Practices)
  • A copy of your medical record
  • A timely response to requests, concerns or complaints
  • To know the name of the faculty member, resident or student in charge of your care
  • Access to care without regard to race, color, national origin, age, disability and sex (Notice of Nondiscrimination)
  • Access to aids and free services to help you communicate effectively, including qualified sign language interpreters and written information in other formats (large print, accessible electronic formats)
  • Access to free language services if your primary language is not English, including qualified interpreters and information written in other languages

If you need language services, contact the Office of Patient Relations at (617) 636-3900 or patientrelations@tufts.edu.

If you believe that the Dental School has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, you can file a grievance with the TUSDM Compliance Office.

As a patient you have certain responsibilities:

  • Provide your complete and accurate health history
  • Ask questions and understand your treatment plan
  • Keep your appointments and be on time
  • Pay for your treatment at the time of service
  • Respect the rights, property and privacy of others

We reserve the right to decline you as a patient when:

  • You do not keep scheduled appointments or cancel appointments with less than 24 hours’ notice
  • You (or responsible third party) are unable to finance a reasonable plan for oral health care
  • You show disruptive behavior