Frequently Asked Questions About Receiving Dental Care

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General Patient Care

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What can I expect as a patient?

In many ways, we function just like a normal dental office, and you can expect to receive excellent dental care. However, we are a teaching facility, so dentists-in-training work with experienced dentists to provide your care. This means that our patients receive an exceptionally high level of care, but it takes longer than a normal private practice. As a dental school, we also have lower rates  and provide comprehensive care.

Click here for more information about becoming a patient.

How do I make an appointment?

For patient seeking general/comprehensive dental care, please call 617-636-6828 and follow the prompts. Please be patient, there is a required 48 second message you must listen to before you will speak to someone. For more information about becoming a patient, click here.

If you have a referral or have been told by a doctor or dentist that you need to see a dental specialist, please contact the appropriate specialty clinic.

I have a referral. Where do I call?

If you have a referral from an outside doctor/dentist, please visit the page of the applicable specialty clinic to set up an appointment.

How much does it cost to get a cleaning, filling, root canal, implant, braces, etc.?

We do not post our fees, because all treatment requires a patient consultation and dental diagnosis. Our rates are generally 25 to 50 percent lower than area private practices. Your dentist will discuss all fees associated with your care after an examination and treatment planning.

How much cheaper is Tufts than a private dentist?

Our fees are generally 25-50 percent less than many private practices in the area, depending upon the treatment. We also offer payment plans. For more information, click here.

Do I need insurance to be a patient?

We accept both insured and uninsured (self-pay) patients. Our rates are 25-50 percent lower than area private practices which helps self-pay patients as well as makes your insurance dollar go farther. We can also help you set up a payment plan. More information on insurance and billing.

Does Tufts provide assistance for low-income patients?

Since we are a teaching facility and our fees are between 25-50 percent less than a private practice, we are unable to provide free care or low-income assistance. We can offer payment plans through our Clinic Business Office.

Does Tufts provide free care?

We are not able to offer free care. We are a teaching facility and we provide discounted rates as such. In addition, we offer payment plans.  For more information, please visit our Clinic Business Office page.

I need to reschedule my first appointment.

If you are a new general care patient and need to reschedule your initial visit, please call (617) 636-0473.

If you have an appointment at a specialty clinic, please select the clinic from this list, and call them directly.

Current or returning patients should contact their student dentist.

Insurance and Billing

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How much cheaper is Tufts than a private dentist?

Our fees are generally 25-50 percent less than many private practices in the area, depending upon the treatment. We also offer payment plans. For more information, click here.

Why do I have to pay my co-payment before my insurance is billed or before I receive a billing statement?

Tufts Dental School's policy is that all patients are required to pay for treatment at the time of your appointment. This includes any co-payments and/or deductibles for insurance patients.

How long does it take to process a refund?

In general, refunds are normally processed within 3-4 weeks.

What insurance does Tufts Dental School accept?

The Clinic Business Office accepts Delta Dental, Blue cross/Blue shield (MA and RI), Cigna, Veterans Services, Mass health and Commonwealth care (Type1

What if I have dental insurance not accepted at Tufts?

Patients with dental insurance plans that are not accepted at Tufts Dental School are classified as “self-pay” patients. Upon completion of each dental procedure and if you have made payments in full for each procedure, you can request a claim form from the Business Office which you can submit to your insurance carrier for reimbursement.

Do you have a price list for dental services?

Our fees are not posted, because all treatment requires a patient consultation and dental diagnosis.

Do you offer payment plans for dental care?

Patients without dental insurance are considered “self-pay” patients and are required to pay the  full cost of their dental procedure at the time or in advance of treatment, unless other arrangements have been made through the Clinic Business Office.

Certain procedures, such as dentures, bridges and crowns can be paid in 1/3, with the final 1/3 being paid before delivery.

Payment plans are available in the Orthodontic Clinic and for extensive treatment in the Prosthodontic  Clinic.

Does Tufts provide assistance for low-income patients?

Since we are a teaching facility and our fees are between 25-50 percent less than a private practice, we are unable to provide free care or low-income assistance. We can offer payment plans through our Clinic Business Office.

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